Shipping Policy
Thank you for choosing 250 WPM for your art print needs. We want to ensure you have a seamless experience, especially when it comes to shipping. Please review the following shipping policy:
1. Shipping Rates
Shipping rates are calculated at checkout based on the customer’s location and the distribution center closest to them. We utilize Gelato for order processing, and the shipping costs are determined dynamically according to your nearest centre.
2. Shipping Times
Shipping times may vary based on your location and the availability of products. You can view estimated shipping times during the checkout process.
3. Tracking Information
Once your order is shipped, you will receive an email with tracking information. This allows you to monitor the progress of your shipment.
4. International Orders
We welcome orders worldwide, and shipping costs for these orders will also be calculated at checkout.
5. Customs and Import Taxes
International customers are responsible for any customs and import taxes that may apply. We cannot control or predict these charges, and they are the sole responsibility of the customer.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you receive a defective or damaged item, we are here to help. Please review our returns and refunds policy:
1. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within [number of days, e.g., 7 days] of receiving the product. Provide detailed information and, if possible, include photos of the defect or damage. We will assess the situation promptly.
2. Resending Orders
Our preference is to ensure you receive a quality product. In the case of defective or damaged items, we prefer to resend the order rather than provide a refund. If the same product is not available, we may offer a similar item or provide store credit.
3. Refunds
Refunds will be considered in cases where resending the order is not feasible. We will process the refund using the original payment method. Please allow 7 working days for the refund to be reflected in your account.
Contact Us
If you have any questions or concerns regarding our shipping and returns policy, please contact us through our website.
Thank you for choosing 250 WPM!